Returns and Refunds Policy
Effective date: October 16, 2026
Return window
You may request a return within 10 days of the date your order was delivered. Requests made after 10 days are not accepted, except for defective items, which are covered below. Race Protocol may make exceptions at its discretion; an exception for one order does not change this policy for other orders.
How to start a return
- Contact us within 10 days of delivery. Phone is preferred: 724-732-8948. You can also email Doug@raceprotocol.com.
- Complete our return request form. It asks for your order number, the item you want to return, the reason for the return, whether the package has been opened, and whether anyone attempted to install the part.
- If your return is approved, we will give you a Return Merchandise Authorization (RMA) number and the address to ship it to. Write the RMA number on the outside of the box, next to the shipping label. Returns without an RMA number will be refused.
- Ship the item using a trackable, insured shipping method. You pay return shipping unless the return is due to our error. Race Protocol is not responsible for returns lost or damaged on the way back to us.
Condition requirements
Returned items must be new, unused, uninstalled, and complete, in their original undamaged packaging, with all labels, manuals, hardware, and warranty information included. Items must be in resalable condition. Items that do not meet these requirements may be refused and sent back to you at your expense.
Regular stock and special orders
- Regular stock items are products Race Protocol keeps in its own inventory.
- Special-order items are any products that are not regular stock.
- Drop-shipped items are shipped directly to you from the manufacturer. All drop-shipped items are special orders.
Whether a special-order item can be returned depends on the manufacturer's return policy and the item's condition. Our 10-day return window applies even when a manufacturer allows a longer one. If the manufacturer does not accept the return, Race Protocol will accept it, subject to the restocking fee below and the condition requirements above.
Return fees
| Type of return | Fee |
|---|---|
| Regular-stock item, refund to original payment method | $20 restocking fee |
| Regular-stock item, exchange or store credit | No fee |
| Special-order item accepted by the manufacturer | No fee |
| Special-order item not accepted by the manufacturer, accepted by Race Protocol | 25% of the item price, minimum $20 |
| Return caused by Race Protocol's error, or a defective item | No fee |
You pay return shipping for all returns, except returns caused by our error or a defective item. Original shipping charges are non-refundable, except in those same cases. Fees for refused or undeliverable packages are covered in our Shipping Policy.
Items that cannot be returned
The following items cannot be returned or exchanged. Defective items, other than closeout, clearance, and used items, are covered under "Defective items" below.
- Electrical parts and electronic modules, including any device that contains firmware
- Wheels and tires that have been mounted
- Any item that has been installed or used
- Closeout, clearance, and used items
Defective items
If an item arrives defective, contact us within 30 days of delivery. Once we confirm the defect, we will exchange the item at no cost to you: we will cover return shipping, ship the replacement free of charge, refund your original shipping, and waive any restocking fee. If a replacement is not available, we will issue a refund.
Items returned as defective are inspected and may be sent to the manufacturer for evaluation. If no defect is found, the item will be handled as a standard return if it qualifies, or sent back to you at your expense.
After 30 days, warranty claims are handled by the manufacturer. Our team can manage the claim with the manufacturer for you for a service fee, which we will quote before we begin.
Errors by Race Protocol
If we ship the wrong item, our product listing contains an error, or a member of our team gives you incorrect information that leads to a wrong purchase, we will provide a prepaid return label, refund your original shipping, and waive any restocking fee. The item must be unused and uninstalled, in its original packaging.
Fitment
Before ordering, please check the product's fitment and application information to confirm it is compatible with your vehicle. If you believe a listing contains a fitment error, contact us. Our team will investigate and correct the listing if needed. If we confirm the error was ours, the return is handled as described under "Errors by Race Protocol."
Closeout, clearance, and used items
Closeout, clearance, and used items are sold as-is. Some may be offered because they are damaged, and any known damage will be described in the product listing. These items cannot be returned, exchanged, or refunded for any reason, including incorrect orders, fitment, or defects. For damage that happens during shipping, see our Shipping Policy.
Items on sale or promotion that are not labeled closeout, clearance, or used follow the standard return policy.
Refunds
Approved refunds are issued to your original payment method, minus any applicable fees, within [number] business days after we receive and inspect the item. For special-order items returned to the manufacturer, we issue your refund after the manufacturer accepts the return. Your bank may take additional time to post the refund.
Contact us
Phone: 724-732-8948 Email: Doug@raceprotocol.com