Shipping Policy

Effective date: October 16, 2026

Where we ship

We ship to addresses within the United States only. We do not ship internationally.

Processing times

• In-stock items ship within 1 business day after your order is placed. Business days are Monday through Friday, excluding holidays and any days our website shows we are closed.
• Special-order and drop-shipped items ship from the manufacturer or distributor, so we do not control their processing time. If we expect one of these items will not ship within 3 business days, we will notify you by phone or email.
• If we cannot ship any item within 30 days of your order, we will tell you the new expected ship date and give you the option to cancel that item for a full refund.

When your order ships, we will email you the tracking information.

Shipping insurance

Every order ships with shipping insurance by default. The cost of insurance is shown at checkout. Insurance covers loss or damage during shipping, up to the value of your order.

You may choose to ship without insurance at checkout. If you ship without insurance, you accept all risk of loss, theft, or damage once the package is handed to the carrier. For uninsured shipments, Race Protocol will file a claim with the carrier on your behalf, but we will refund or replace only up to the amount the carrier pays on that claim, if anything.

Lost packages

If tracking shows your package was delivered but you did not receive it, contact us within 5 days of the delivery date. If tracking has not updated for several days, or your package is past its expected delivery date, contact us so we can check with the carrier.

Race Protocol will file the claim with the carrier. Carriers set their own investigation times, which can take several weeks, and we cannot send a replacement until the claim is resolved.

• Insured shipments: Once the claim is approved, we will send a replacement or issue a refund.
• Uninsured shipments: We will refund or replace only up to the amount the carrier pays on the claim, if anything.

Damaged packages

If your order arrives damaged, contact us within 5 days of delivery and:

1. Send photos of the shipping box, the packing material, and the damaged items.
2. Keep all packaging until the claim is resolved, since the carrier may need to inspect it.

Race Protocol will file the claim with the carrier. For insured shipments, once the claim is approved, we will send a replacement or issue a refund. For uninsured shipments, we will refund or replace only up to the amount the carrier pays on the claim, if anything.

Closeout, clearance, and used items are sold as-is, and damage described in the product listing is not grounds for a claim. If one of these items is damaged in shipping beyond what the listing describes, and the shipment was insured, we will refund the purchase price once the claim is approved. Replacements are not available for these items.

Refused or undeliverable packages

This section applies if you refuse a delivery, or if a package is returned to us because of an incorrect or incomplete address you provided.

• If the item is returned to and accepted by Race Protocol or the manufacturer, your refund will be the amount you paid, minus all of the following: the full original shipping charge, the full cost of return shipping charged to Race Protocol or the manufacturer, and a fee of 50% of the product price.
• If the item is not returned to Race Protocol or the manufacturer, no refund will be issued.

Please check your shipping address carefully before placing an order. We ship replacement orders only to the address on the original order.

Shipping charges

Original shipping charges are non-refundable, except when Race Protocol made an error, as described in our Returns and Refunds Policy.

Contact us

Phone: 724-732-8948 Email: Doug@raceprotocol.com